🌙 Ramadan Mubarak  |  🎉 Ramadan Sale — Up to 50% OFF  |  ⭐ Special Deals on Selected Items  |  🛒 Free Shipping on Orders Above Rs 999  |  🌙 Ramadan Mubarak  |  🎉 Ramadan Sale — Up to 50% OFF  |  ⭐ Special Deals on Selected Items  |  🛒 Free Shipping on Orders Above Rs 999   

Welcome to Alfakar

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Help Center

How can we
help you today?

Our support team is here for you. Browse the FAQs or send us a message and we'll get back to you as soon as possible.

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Email Support

We reply within 24 hours on business days.

support@alfakar.com
Business Hours

Monday – Friday
9:00 AM – 6:00 PM PKT

Order Issues

For order tracking or returns, include your order number in your message.

FAQs

Common Questions

Quick answers to our most asked questions.

Standard delivery takes 3–5 business days within Pakistan. Express shipping (1–2 days) is available at checkout for an additional fee.

Yes! We offer a 7-day Exchange policy from the date of delivery. Items must be unused and in original packaging. Contact us with your order number to start a return.

Once your order ships, you'll receive an email with a tracking number. You can also log into your account and view the order status under "My Orders".

We accept Cash on Delivery (COD), bank transfers, EasyPaisa, JazzCash, and major debit/credit cards.

We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damaged item and your order number. We'll arrange a replacement or full refund.

Orders can be cancelled before they are dispatched. Please contact us as soon as possible after placing the order. Once shipped, cancellation is no longer possible — but you can return it after delivery.
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